Returns & Exchanges
At WilsonMobility, we want to ensure you are fully satisfied with your performance gear; if your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unused equipment.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a Return Merchandise Authorization (RMA).
Prepare Your Gear
Ensure all items are in their original, unused condition with tags attached, and pack them securely in the original shipping box to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your full refund or ship out your requested exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing